Settle a party invoice and invite guest feedback

Open the invoice editor for the correct reference. Check the saved package prices and earlier payments before entering changes.

Review guests and add-ons against what the party used. Do not change the package’s general price to correct one invoice.

For a one-off item, enter a guest-visible description, quantity, and unit price. Add up to 20 lines. These charges apply only to this invoice and do not change the add-on catalog.

If automatic tax is enabled for this booking, choose one of its saved tax categories for every miscellaneous charge. Automatic tax recalculates with the invoice; only managers and owners can override it with a reason. Bookings without automatic tax retain manual tax entry.

The guest can choose a suggested tip, a custom amount, or no tip. Suggested tips include one-off charges in the pre-tax subtotal. Editing financial inputs resets the selection to 10% for the guest to review again. Choosing a tip alone does not collect payment.

Expect a saved invoice revision. It is a local server record included in that server’s configured backup, not automatically part of a hosted booking export.

Use the invoice preview/PDF control to inspect quantities, miscellaneous charges, tax, tip, earlier online payments, separately recorded cash/POS, and remaining balance. Send only to the intended adult contact.

Check that the final bill is complete before publishing the private payment version. Publishing locks invoice edits, including miscellaneous charges, and blocks new advance-payment links.

In Final invoice & settlement publish the saved bill. The hosted version is tied to this reservation and revision. It is not the package-base-only advance payment link. Choose No tip or another tip before publishing.

Choose Open secure payment page for supervised use on a staff tablet or Email final payment link to send the link to the booking contact. Staff stay signed in. Never leave an authenticated staff tablet unattended with a guest.

Final online settlement uses the connected Stripe checkout when available. Do not assume Square deposit support means Square final settlement is offered. Use only the method shown as ready by the service.

An online checkout in progress locks competing collection. Do not collect another payment while its outcome is unresolved. Payment status refreshes automatically; a provider return page alone does not mark the invoice paid.

Under Record POS payment, enter the amount paid and the receipt, invoice, or transaction number from your POS. Partial entries cannot exceed the remaining balance.

Check the amount and reference, then choose Record POS payment only after the separate POS transaction succeeded. This does not charge a card. Your signed-in staff account is recorded in the audit history.

Check the recorded settlement state and review the payment history. Keep the POS receipt with your usual venue records.

Managers and owners with access to both licensed modules can choose Review in Payroll in the invoice Finish step. Open or create the correct collection-period report, then review and import the tips. Choose a payroll employee when a host has not been matched. Manual legacy-party entries remain available unless disabled in Payroll settings.

Enable survey invitation emails and verify the venue’s outbound email settings. Every new survey asks about the guest’s overall experience using your published venue name and includes a separate named 1–5 rating for each selected host. Staff can email surveys but cannot edit settings or read answers.

Choose Rating, Single choice, Multiple choice, Yes/no, Short text, or Long text. Configure the question labels, required answers, and choice options as needed. These questions are separate from the fixed overall and host ratings.

Choose Add section and enter a heading, such as Attractions. Use Add question to section in its header. Under any existing question, choose Move to section and pick the destination; the question moves to the end of that section. Use the question arrows to change its order, or the section arrows to move the whole group. You can use up to 10 sections; headings do not use your question allowance. Removing a section keeps its questions under Without a section. Preview shows the same groups guests will see.

Rewards are disabled by default. If enabled, customize the description, for example a $10 game card. One reward per party is available for onsite survey completion with any honest rating; no positive rating or Google review is required.

Use Preview survey to try the current draft with sample answers. Nothing is submitted, issued, or emailed.

Use Save survey settings. New surveys use these saved questions immediately, without publishing the booking draft. A survey already sent keeps its original questions unless you explicitly update it from the reservation. Completed responses are never rewritten.

Open Settings → Guest appearance and enter the venue’s valid HTTPS Google Business review link. Leave it blank to hide the invitation. Choose Save & Publish for the public survey to use it.

Expect eligibility only after the confirmed party invoice is finalized and fully settled. If it is unavailable, inspect settlement before trying again.

Choose the active employee responsible as Primary host and, if needed, a different active employee as Secondary host. The guest rates each named host separately. Check both before sending.

A private survey link is emailed to the booking contact. There is no survey sign-out or tablet handoff. Queued email is not proof of inbox delivery; check Activity or email settings if needed.

The open panel checks every 10 seconds while visible. Use Refresh to check manually, especially after an uncertain send. Status checks never send email and staff see completion metadata only, not answers.

The optional published Google review button and QR are available before and after submission, independent of all ratings and rewards. The QR contains the public review URL, not private answers, guest details, or the survey token.

After the survey is submitted onsite, explicitly confirm I confirm the guest completed this survey onsite, then choose Mark game card issued when handing over the card. This records one issuance per party; it does not load a card or issue money. Any rating qualifies.

Use Reissue survey email before submission when available. It retains the frozen questions and selected hosts and immediately invalidates the older link. Refresh first if the prior send was uncertain.

Save your latest survey settings, then open the reservation’s Guest survey panel and choose Update questions & resend. Confirm to replace its questions and sections, keep the original hosts and reward, and email a fresh private link. The old link stops working and any unsubmitted answers must be entered again. This is useful for an older test survey that was sent before you added questions. Completed surveys cannot be changed.

Use host/date filters and expand individual responses to inspect reservation metadata, selected hosts, overall and host ratings, custom answers, and reward status. Staff cannot access these answers or reports.

Review each host’s individual rating average, sample count, and 1–5 distribution. Legacy overall-only feedback remains in overall results and is not attributed to a host average or ranking.

Low-score follow-up includes responses with an overall or either host rating of 1–2. Participation is an all-time issued/submitted summary, separate from filtered feedback. Treat feedback and exports as private venue data.